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In this Discussion

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Account
  • It says my account is closed because I broke the rules...I did not do anything
  • You are allowed a total of three free accounts per household(including any you have closed), and all must be registered with the same email.

    I'm seeing more than three accounts for you, and more than one email in use, so that was the problem.
  • Can I do anything to fix it? I guess I didn't read the rules very well :(
  • You have two options...you can either merge the accounts into one of your remaining accounts, or you can upgrade since there are no limits on upgraded accounts.

    To look into merging, go to the tab labeled "My IV manager", scroll down to the button labeled "IV Shopping", and down at the bottom of that page will be the option to merge other accounts into the account you are currently logged into.

    It'll cost some amount of IV's, but it varies depending on how much money/horses/extra barns you had on the account. Each IV cost 12,500 game cash.

    You'll need to fix the emails though, it'll only pull up accounts with the same emails.
  • Or you can do nothing. You aren't in trouble. You don't have to unlock the account.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


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  • Thank you!

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