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Still listed as upgraded, but lost benefits - Horse Genetics Game - Forum
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Still listed as upgraded, but lost benefits
  • Belle IslandsBelle Islands
    MessagePosts: 86
    Hello all!
    I'm not sure if this was mentioned in any other post, so I apologize if it has and I missed it.
    My account still shows that I have a Level 4 upgrade until December, but I have lost all of my privileges. How do I verify my status and get my basic upgrade turned back on?
    Thank you!
    Kim
    Belle Islands
    Member 222687
  • SandyCreekAcresSandyCreekAcres
    MessagePosts: 10,929
    I'm not sure this will be a definitive answer for you, but what sometimes works is to log out, meaning do a hard log out from the bottom of the left menu bar instead of just closing the browser window, and then logging back in again.

    image
  • AmmitAmmit
    MessagePosts: 11,715
    Yep just log out and back in.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
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