HGG Community Forums

MelenasDeLasOlas · Mar 9, 2014 12:10 AM

Because of a PayPal snafu, I think I ended up double-charged for Level 5 this month. Or, it may be that I inadvertently have two subscriptions for Level 5 now billing on different days. Is it possible a Mod can check this out for me? I can't seem to figure out a way to tell if it was a one-time double-payment or multi-subscription and overall am a bit lost. Thanks! ~olas~

Ammit · Mar 9, 2014 3:48 AM

No a mod can not look inside paypal (that acts the same as a credit card) and read what your payments are. You do not want a mod to be able to read your personal financial information. ;)

It is very easy to check your subscriptions.

Browse to My Account > Profile
Click on "My Money" at left followed by the "Update" link to the right of "My preapproved payments."

You can also just look at the emails or your history in Paypal. Both will give you all the information.

MelenasDeLasOlas · Mar 9, 2014 9:01 PM

I was thinking there'd be a record in the game, not that they'd be looking in my PayPal account, but, I hear ya...

I was charged Feb 26 and March 1, which seems quite close together.

Thanks!!

Gael4ce · Mar 9, 2014 11:48 PM

Don't just look at your history, also go look where Ammit said under "my preapproved payments" to make sure you are not subscribed twice.

Ammit · Mar 10, 2014 3:36 AM

You will need to cancel one of them yourself if there is two. :)

MelenasDeLasOlas · Mar 10, 2014 10:57 AM

I've cancelled the 2nd one - thanks! Just glad the double payment won't happen again next month. Thanks a bunch

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