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Mobile App Question - not sure where to post - Horse Genetics Game - Forum
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Mobile App Question - not sure where to post
  • I don't have a computer my ex took everything and then some when he left. I only have the mobile way to access the game & most days it's impossible. Either the webpage won't load or the game will crash & the webpage stalls while loading. Especially when I go to my barns or the search page, try to enter a show or use a HH.
    I'm trying at various day times too, wether it be morning afternoon evening or even sometimes after the update. I still get a slow unaccessible game.
    Is this just an issue on my end or is there anything I can do to try to mend this? I miss playing this game! :(
    Post edited by bravo25 at 2017-10-23 09:29:51
  • What sort of device and browser are you using. For example on my HTC phone the game is slow in the default internet browser but fine in Chrome. Non complaint browsers can act strangely and cause slow load issues.

    The game has not been having crashing issues. But if you are navigating away from pages before they finish loading you can be locking your connection.

    We are constantly working on speed and balancing improvements, but those things take time to implement, that said the server has been running really consistently not crashing and with good speeds.
    Post edited by Ammit at 2017-10-23 10:19:28
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • I'm using an Android by Verizon. Sometimes the pages won't load at all or all the way, that's why I was inquiring. I do use chrome, I tried using just 4g and I had the same result as wifi.

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