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In this Discussion
- Ammit April 2019
- ConfluenceStable April 2019
- Kristin April 2019
How long does it take for premium upgrade to resume after a visa expired?
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So, I forgot to activate my new card in PayPal :|
It's fixed now, but how long does it take before the game tries to take the payment again? -
It says you have a basic upgrade. Is that the one you are talking about?
ConfluenceStable- HJ1 ID#235298 * ConfluenceFarms- HJ2 ID#1998 * ConfluenceRanch- HJ3 ID#15 -
No, the two basic upgrades I just left hanging around after I got my premium upgrade.
The premium one ran out today because my new card wasn't activated in PayPal. Will I need to order a new premium upgrade, or do I just need to wait? -
Did you go to the upgrade manager to turn off the Basic and turn on the Premium? It's on your member home page, on the right side menu, under Upgrade Features >Manage Upgrades.
If that's not the problem we may need Ammit to look at it in the morning. Until then, double check with PayPal and see if you can find anything wonky.
ConfluenceStable- HJ1 ID#235298 * ConfluenceFarms- HJ2 ID#1998 * ConfluenceRanch- HJ3 ID#15 -
You will need to log into paypal and look at your preapproved payments. That will tell you will it will next try. You may need to cancel the subscription and create a new one. Don't create a new one with out first canceling the old one.Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
Thank you Confluence and Ammit :) I had to cancel and start a new one.Thanked by 1Ammit