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Basic Upgrade doesn't work..?
  • bravo25bravo25
    MessagePosts: 2,719
    I just bought a basic upgrade with IVs last night (since my old subscriptions was going to run out).
    It still shows:
    Basic Upgrade, 365 days left Active.

    But it also shows me:
    Primary Barn 40 stalls
    Free Account can breed on the third day of the new month


    I tried deactivating & reactivating, logging out then back in, nothing. It got stuck in between two accounts and I am not sure how to fix it. Send help? Lol
    Post edited by Ammit at 2019-11-30 02:27:35
  • LCorona001LCorona001
    MessagePosts: 3,148
    Go to your upgrades manager and press activate
    Licensed for Onyx, Watercolor, Plaid, Mushroom, Splash M, Phantom Autumn, Ice 4, Ice 16, and Chinchilla - ID: 256300
  • LCorona001LCorona001
    MessagePosts: 3,148
    It’ll be on your member home page at the bottom
    Licensed for Onyx, Watercolor, Plaid, Mushroom, Splash M, Phantom Autumn, Ice 4, Ice 16, and Chinchilla - ID: 256300
  • bravo25bravo25
    MessagePosts: 2,719
    Its already in an active status

    Thoigh I did deactivate & reactivate, loggout & loggin a few more times and I *think* that did it
  • AmmitAmmit
    MessagePosts: 11,716
    It can't get stuck between two accounts. It says you have an active basic upgrade if it is not showing for you it is an issue with needing a clean log in session.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • bravo25bravo25
    MessagePosts: 2,719
    Okay thank you Ammit
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