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Paid for Upgrade, not Upgraded
  • EchloEchlo
    MessagePosts: 14
    I paid for a level 4 upgrade several days ago, and my main barn is larger, but things like PT and mare papering are still light gray. I haven't logged in in several months, and have looked around to see if something has changed. I saw that there is a lot that is changed, perhaps I am missing something I need to do to make it work. Thanks :-/
  • Gael4ceGael4ce
    MessagePosts: 713
    You need to log out of the game - actually hit the "log out" button - and then log back in. If you are just closing your browser, the game doesn't know to go look at your account again.

    If you try that and it still doesn't work, then you'll need to send Ammit a cut and paste of your PayPal receipt so she can track down what happened and make it work for you. :)
    Post edited by Gael4ce at 2015-07-31 06:06:56
  • AmmitAmmit
    MessagePosts: 11,691
    She has a level 4 upgrade I can see it on her member page.
    Post edited by Ammit at 2015-07-31 06:46:31
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • Gael4ceGael4ce
    MessagePosts: 713
    Echlo - you haven't officially logged in since 7/26. That is the problem, you do need to log out and log back in.
  • EchloEchlo
    MessagePosts: 14
    Excellent, thank you, I'll go log out :)
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