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Upgrade not working?
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I have a level 4 upgrade with 222 days left active. HOWEVER, I've noticed that the only two upgrade options now are basic upgrade and premium upgrade (not levels)...(I haven't been on in awhile so I have no idea when that changed). My problem is as far as my payout,etc. It is stating that I have just a regular non-upgraded account. I've paid for the upgraded account. When I go to my IV manager it lists my upgrade only there and not on the main page. What should I do to fix this? Thanks
IV page listing upgrade:
You currently have 1 upgrades.
Upgrade Type: Level 4 Upgrade: Large Stable Owner Created On: May 03, 2015 Days Left: 222 Active: y -
Just log out and back in.Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her
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I did that and there was no difference. Thanks
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Then your upgrade is working fine. I am confused as to what the issue is. What is broken?Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
I purchased a level 4 upgrade. Now I only have a basic upgrade. Will I get a refund or ? I'm confused on where the thing I purchased is...
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A level 4 is a basic upgrade. It's the same thing.Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
Here is the post about it.
http://www.huntandjump.com/forum/discussion/6431/upgrade-levels-updatedcondenced/p1Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
Ok. Thank-you. I haven't played in awhile and wanted to make sure it wasn't a glitch. So, I guess the item I purchased was changed after purchasing.
Thanks for clearing this up -
Just the name did. It is still the exact same upgrade :)Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
Most excellent :) Thanks again
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News & Alerts8/15/2025 5:30 AM EST
SWITCH UP! It's the 15th and Random Gene Sale switch has activated. Until the 1st of the month you can now pick up:
Dense Pheomelanin
White 15
Chocolate
Rainbow Riot Paintbrush Warm
Pangare Plus
Phantom Sun Runes
Phantom Star Runes
Dense Pheomelanin
White 15
Chocolate
Rainbow Riot Paintbrush Warm
Pangare Plus
Phantom Sun Runes
Phantom Star Runes
8/3/2025 9:16 AM EST
Enlarge Your Pastures
You can now use GTs to enlarge your pastures, all the way up to 200 mares! Pasture sizes have also been standardized.8/1/2025 5:30 AM EST
SWITCH UP! It's the 1st and Random Gene Sale switch has activated. Until the 15th of the month you can now pick up:
Tiger Eye 2
Rainbow Riot Paintbrush Prism
Sunshine
Phantom Sun Runes
Phantom Star Runes
Gray Reduction
PDR Belton Spotting
Tiger Eye 2
Rainbow Riot Paintbrush Prism
Sunshine
Phantom Sun Runes
Phantom Star Runes
Gray Reduction
PDR Belton Spotting
7/30/2025 1:13 AM EST
Reminders!
7/25/2025 10:00 AM EST
Vacation GT Sale!
The HGG team is on vacation until Wednesday so I have put all golden tokens 10% off for the duration of our break. Enjoy!
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