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Deleting Account?
  • DuffCDuffC
    MessagePosts: 530
    Why can’t I delete my account? Is it because I still have 15 days left of my Premium account? I have canceled it with PayPal!
  • AmmitAmmit
    MessagePosts: 11,689
    Accounts can not be deleted. You can only deactivate it.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • DuffCDuffC
    MessagePosts: 530
    Well obviously that’s what I meant! Doesn’t answer my question though!
    Post edited by DuffC at 2021-03-21 08:19:47
  • DarkFrostDarkFrost
    MessagePosts: 1,101
    The explanation to your question is on the deactivating account page; :)

    “Premium subscription accounts can not be deactivated, you must cancel your subscription via PayPal and let it expire first.“

    You need to wait 15 days before you can deactivate your account.
    HJ1: 266615
    Licenced for Watercolour, Chinchilla, Diamond Phantom Sparkle, Ice 2, Nacre
  • LEAcresLEAcres
    MessagePosts: 3,873
    Account and Stable Management - Scroll to the bottom of that section - Deactivate this sable
    Thanked by 1Ammit
  • AmmitAmmit
    MessagePosts: 11,689
    The rudeness was not necessary. It was not obvious what you meant.

    And as others have said the answer is on that page. :)
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
    Thanked by 1Nightphoenix
  • DuffCDuffC
    MessagePosts: 530
    I think it was pretty obvious what I meant and as I said your response did not answer my question!

    A simple “Yes you have to wait 15 days for your Premium Subscription to expire” would have been nice!
    Post edited by DuffC at 2021-03-21 09:28:56
  • DuffCDuffC
    MessagePosts: 530
    @DarkFrost - OK. That’s what I thought. Thanks
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