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Question on deactivation of one account
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What happens if:
1. you paid money to add a Bc to account? Do I receive a refund?
2. Paid money for gene license added on the account? Do I receive a refund?
Do I get credit added to one of my accounts that is active for the real money spent on the server being closed?Post edited by RKO at 2024-02-09 12:02:57Bluegrass id:182429
Forest id: 289
Mesa id: 351 home of the Katbianloosa, Katlineers Cob, Katlusian, Katalouse, KatriesianRID and Katroughbred -
What happens if what? Not sure what you are trying to ask about.:)Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
I am sorry I will try to clarify, I paid money for bc and gene licenses, do I get a credit for the money I spent or dose it just goes away?Post edited by RKO at 2024-02-09 10:52:14Bluegrass id:182429
Forest id: 289
Mesa id: 351 home of the Katbianloosa, Katlineers Cob, Katlusian, Katalouse, KatriesianRID and Katroughbred -
Why would it go away? I am not following. What are you trying to do? Are you asking about merging?Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
No if I could merge Forest account with the Mesa account I would prefer to do that, you said that it was not possible to merge two different servers together. Basically do you refund the money spent or just give credit in the form of IVs or Hbs to an account that is active for the member?Bluegrass id:182429
Forest id: 289
Mesa id: 351 home of the Katbianloosa, Katlineers Cob, Katlusian, Katalouse, KatriesianRID and Katroughbred -
What happens if:
1. you added Bc to account? - You get a BC added to the account
2. Paid for gene license on the account? - You get a gene license added to the account.
There is no merging between servers.
"Basically do you refund the money spent or just give credit in the form of IVs or Hbs to an account that is active for the member?"
I don't give refunds just out of the blue. Are you trying to do something that you think you need a refund for? You have not provided context for your questions. I don't know what you are planning to do so can not answer them. You haven't told me why you want a refund.Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/herThanked by 1RKO -
I don't know anything about your account history or situation here so you will have to explain it to me. :)Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/herThanked by 1RKO -
I just want to know, what happens if you paid money for BC and genes when you close an account that had real money spent on it. I am so sorry for not being clear @Ammit.
But it looks like you answered my question - you don't give refunds, so if an account is deactivated you loose the money you spent on it. Thank you Ammit, Kat
Feel free to remove this thread :)Post edited by RKO at 2024-02-09 12:19:43Bluegrass id:182429
Forest id: 289
Mesa id: 351 home of the Katbianloosa, Katlineers Cob, Katlusian, Katalouse, KatriesianRID and KatroughbredThanked by 1Ammit -
No, you got what you purchased. If you decide you no longer want what you purchase after the fact it doesn't mean you get a refund. Just like if you purchased clothes from a store you don't get a refund if you decide to stop wearing them.
If you have made any purchases in the past 30 days I am sure I can figure out something to help you out but stuff purchased months or years ago will be lost.
I would suggest not deactivating the account as there is no reason to. You can just let the account sit dormant with no harm done. Maybe someday there will be a way to do some kind of horseless cross-server merging. I have no plans for that but better to just let an account sit than to get rid of it.Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/herThanked by 1ChateauAlbere -
Okay sounds good @Ammit, I know you use to deactivate an account if the member did not log on to it for a long time, I have like two or three accounts that had it happen years ago, so I make sure a log on a least once a month when I am not active on HAJ. lol Thanks again, I just have so much trouble trying to explain what I am thinking of and putting it into words. Kat
Post edited by RKO at 2024-02-09 12:29:55Bluegrass id:182429
Forest id: 289
Mesa id: 351 home of the Katbianloosa, Katlineers Cob, Katlusian, Katalouse, KatriesianRID and Katroughbred -
They won't auto-deactivate on you and never get deleted so you can come back to them when ever you want.
And no problem, glad we got it figured out.Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her