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Can’t buy straws?
  • NightphoenixNightphoenix
    MessagePosts: 1,046
    I’m obviously missing something here, but I just can’t figure out what.

    My gifter sent me a bunch of straws and eggs. I’ve been trying to buy them for the past three days and it just won’t work. I have a premium upgrade, plenty of money to buy them with, and none of the horses have genes that I’m not licensed for. I keep clicking on the purchase button and the page reloads every time, but the notification is still there and no money has been withdrawn from my account. Does anyone know what is going on here? Thank you!
    I’m autistic and I struggle with any kind of communication, so I apologize in advance if I say anything rude or offensive because there’s a 99% chance that I have no clue I did it. I appreciate your patience with me!
  • AmmitAmmit
    MessagePosts: 11,715
    What are the straws in question? Who sent them? I need more info to look into this. :)
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
    Thanked by 1Nightphoenix
  • NightphoenixNightphoenix
    MessagePosts: 1,046
    Thank you, Ammit! MasterStablesMS sent me the straws/eggs as gifts.

    I know this has happened to me before, but I can’t remember how I fixed it…
    I’m autistic and I struggle with any kind of communication, so I apologize in advance if I say anything rude or offensive because there’s a 99% chance that I have no clue I did it. I appreciate your patience with me!
  • AmmitAmmit
    MessagePosts: 11,715
    I logged into your account and I can purchase them just fine. So it is not an issue with the game. Reboot your device maybe?
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
    Thanked by 1Nightphoenix
  • NightphoenixNightphoenix
    MessagePosts: 1,046
    Thank you, I’ll try that!
    I’m autistic and I struggle with any kind of communication, so I apologize in advance if I say anything rude or offensive because there’s a 99% chance that I have no clue I did it. I appreciate your patience with me!
  • NightphoenixNightphoenix
    MessagePosts: 1,046
    @Ammit Thank you for your help, that worked!
    I’m autistic and I struggle with any kind of communication, so I apologize in advance if I say anything rude or offensive because there’s a 99% chance that I have no clue I did it. I appreciate your patience with me!
    Thanked by 1Ammit
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