HGG Community Forums

Ammit · Nov 23, 2023 8:29 AM

Why is the price increasing?
I did a detailed write-up here. The short version is inflation and server costs have gone way up but our prices have not we have to adjust our prices so we can keep paying the bills.

What if I already have a subscription?
If you have a subscription created at the 7.50 price you can keep it as long as it keeps running. Your price will not change. If your subscription gets canceled or fails for any reason though you will have to switch to the new subscription model. From today on it is impossible to create a new subscription at the old price for any reason but as long as your 7.50 subscription keeps running we will honor it.

We would love it if you switched to the new subscription system!
If you can afford it, we would love for you to cancel your old subscription and make a new one when it expires. It not only helps us out a ton, but it also should be a more reliable and easier-to-manage system for you. The new subscriptions will be managed entirely on HuntAndJump. No more fighting with PayPal to cancel subs. Everything will be much more streamlined.

To switch please cancel your subscription (see below), wait until your current premium upgrade runs out, and then create a new subscription at the new price on the upgrade page.

Thank you gift
If you have purchased 6 months of premium upgrade out of the past 12 months you will be rewarded with 5 free BC tokens (worth 25 USD) as a thank-you for your continued support of the game and for being an awesome member.

A few notes
You can no longer purchase a subscription for other players. Subscriptions will be locked to the ordering account to prevent problems between users and to make sure our system can properly manage your sub. You WILL be able to buy a premium upgrade for other users (or for yourself) as a stand-alone purchase instead of a subscription. This functionality will be out in a few days. It's pretty much ready to go but we want to confirm the sub version is working before running that out.

Also, subscriptions are not part of your regular cart and can not be combined with other purchases because of the way our payment processor handles subscriptions. But stand a long premium upgrade purchases will be able to be added to the cart.

If you have any questions or run into any issues please post them below and we will resolve things as quickly as possible. It is a holiday in the US so if we don't reply today we will first thing tomorrow.

Step By Step to change to the new price
1) Cancel your premium subscription on Paypal. You must cancel to proceed.
2) Wait until your premium runs out. This may take up to a month
3) Once you no longer have a premium subscription create a new subscription.

Ammit · Nov 23, 2023 8:29 AM

How to cancel your current PayPal subscription.
For most of the time we have used PayPal for subs, it has always been straightforward to cancel a subscription. At some point recently they decided to just start telling people you can cancel your subscription on our site. At no point did they ever communicate this change to us nor did they tell us how to let you do that. So here is a tutorial on how to actually cancel your old subs

Log into PayPal and go to your activity log. Fine one of your subscription payments. It will be to KD Web Games and say -7.50. Click on the payment to open it.

Once the payment is open you want to click on "Manage KD Web Games payments.

This will open your payments tab. You should see KD Web Games at the top of the page. If not find KD Web Games in the list on the left and click to open. You will see a link that says "Manage and cancel at KD Web Games" This is a hot pile of steaming lies. Ignore this and scroll to the bottom of this area.

Sorry this shot is small but it was a long page. You can see the liar link highlighted at the top here. Scroll all the way down to where it says "Remove PayPal as payment method." Click here.

Clinking this will open up the real link to cancel your sub. They will once again attempt to trick you with links back to the game. Don't call for this ploy. Click "Remove"

You did it! You canceled your subscription. The final page asks you for some feedback if you want to give it but you can just hit "Prefer not to answer"

All done! As soon as your old upgrade expires you can create a new sub.

Fiddler · Nov 23, 2023 8:48 AM

ok, i did it but H&J still says i have an active subscription. (YES, there was a lot of misinformation!)
hellllppp

Ammit · Nov 23, 2023 9:12 AM

As long as it is canceled on Paypal you are good to go. :) If you can't do the cancel process again it means you did it right and are good.

You can also go to the upgrade page to see if it has a cancel notification

https://www.huntandjump.com/up_manager.php

Will look like "11/23/2023 8:09 Subscription canceled Paypal Id: I-S2GT8GL61PP7"

Fiddler · Nov 23, 2023 9:17 AM

but i can't make a new subscription!

Ammit · Nov 23, 2023 9:22 AM

You will have to give me more info than that as I have no idea what you are seeing.

Also please keep in mine

To switch please cancel your subscription (see below), wait until your current premium upgrade runs out, and then create a new subscription at the new price on the upgrade page.

You will overpay if you make you new one too early

Ammit · Nov 23, 2023 9:24 AM

I looked at the upgrade page I linked above and it says you have not canceled your subscription yet

CheshireFarms · Nov 23, 2023 9:38 AM

I think mine cancels on the first, so I will post here how the transition goes. I also pay for a friend, but theirs cancels on the 15th, so when that is up I'll use the cart system and let you know.

Ammit · Nov 23, 2023 9:48 AM

Just to make sure things are 100% clear. You can cancel it at any point but the actual upgrade will expire just after when it would normally renew. :)

Fiddler · Nov 23, 2023 9:52 AM

@ammit, mine ends in 15 days. So I have to wait 15 days for it to cancel, I guess.

Ammit · Nov 23, 2023 10:05 AM

@Fiddler No, you 100% can cancel it today. You just need to follow the instructions posted above.

To switch please cancel your subscription (see below), wait until your current premium upgrade runs out, and then create a new subscription at the new price on the upgrade page.

Canceling a subscription does not erase the days you paid for.

Ammit · Nov 23, 2023 10:08 AM

Everyone who wants to switch should cancel their subscriptions ASAP. You do not and should not wait to cancel your subscription. Sorry, I thought I made that clear. So do not wait as you will almost for sure get charged again if you wait. Just cancel it now.

When your subscription runs out (after you have canceled it) then you can make your new one when your account no longer has an upgade. Or if you don't care you can cancel today and make your new one today and just accept a bit of overpay.

Fiddler · Nov 23, 2023 12:11 PM

PayPal says I no longer have a subscription.
But h&j says I do

Cavalynn · Nov 23, 2023 12:16 PM

@Fiddler If you no longer have an active subscription with PayPal, your subscription that has already been paid for (the rest of the month) will still run it's course. Then, because there's no active subscription, it won't auto renew, so the subscription will come to an end and you can purchase the new subscription.

Fiddler · Nov 23, 2023 12:23 PM

It finally worked! I'm resubscribed!

Ammit · Nov 23, 2023 2:56 PM

Glad you got it figured out!

OopsDotCom · Nov 23, 2023 8:10 PM

So we can't do monthly subscriptions any more, we have to get 6 month ones?

Ammit · Nov 24, 2023 4:46 AM

Can you walk me through how you came to that conclusion? It is very incorrect but I am not sure how to set you on the correct path without just quoting what is above. If you help me understand why you think that it will help me explain the new subscriptions to you.

OopsDotCom · Nov 24, 2023 9:08 PM

To quote you:

Thank you gift
If you have purchased 6 months of premium upgrade out of the past 12 months you will be rewarded with 5 free BC tokens (worth 25 USD) as a thank-you for your continued support of the game and for being an awesome member.

I've been paying by the month. Does this mean I don't qualify for the BC's? Or does buying a 6 month one make you eligible?

CheshireFarms · Nov 25, 2023 12:10 AM

@OopsDotCom that means if you have paid for 6 months in the last 12 months. So 6 individual months in the last 12 months. When you switch over to the new price, you will be given 5 free BCs.

You're not making a 6 month purchase for anything. It's only if you have previously paid for 6 individual months in the last 12 months.

OopsDotCom · Nov 25, 2023 1:28 AM

Oh, ok, thank you. I totally misunderstood.

WhiteValley · Nov 25, 2023 7:18 AM

I've tried to follow your instructions but have hit a problem. I'm OK up to 'Manage KD Web Games payments', but once I do that the page that comes up doesn't look the same as yours. Nothing says "Manage and cancel at KD Web Games", only one that says 'Cancel'. If I click that it says 'Once you cancel, you'll have to set up pre-approved payments again to pay with PayPal. Your subscription is still active, so visit KD Web Games to set a new way to pay or to cancel.' In desperation I tried going ahead but it just gave a 'Sorry something went wrong, try later' message and I'm afraid to try again. This is very frustrating! :(

I don't know if this is to do with me living in the UK and Paypal has moved from being Paypal (Europe) to Paypal UK Limited.

WhiteValley · Nov 25, 2023 8:16 AM

I've just tried it again and it seems to have worked this time. It says my account on here is inactive so fingers crossed. :)

Ammit · Nov 25, 2023 8:22 AM

The 'Sorry something went wrong, try later' message comes up not terribly in often with Paypal. Just come back in a few minutes and it normally sorts it's self out. You must have been on the older system before they got rid of the cancel options. Thankfully no more fussing with this once you are on the 9.50 subs. :)

OopsDotCom · Nov 26, 2023 3:03 PM

After we cancel paypal, how do we know when the subscription has expired so we can do the new thing?

Ammit · Nov 26, 2023 3:06 PM

When you no longer have a premium and go back to a basic/free.

Wldmstnglvr · Nov 28, 2023 6:31 PM

So I think I have this. I just canceled PayPal as payment. Then tomorrow night I can go to the upgrade page and enter new payment info? My current renew is on the 30th. Or should I just do it now?
Thanks!

Ammit · Nov 29, 2023 4:38 AM

Totaly up to you. You might waste a few days of payment if you do it now is all.

cinnabae · Nov 29, 2023 7:14 AM

Thanks for all of this, @Ammit! Excited to have a more streamlined payment management system. :)

I already canceled my subscriptions in PayPal, so no issue there. But I just want to make sure - Will this impact our GE entry at all? My subscription is good well past 12/1, so I assume it will be fine since we'll have already been assigned at a respective level. But just want to make sure that if, for instance, our subscription runs out and we miss a day before re-subscribing it won't mess up anything with our GE. (I'm sure you wouldn't do us dirty like that, but my anxious brain parts refuse to believe without explicit assurances! X_X )

Ammit · Nov 29, 2023 7:58 AM

It only matters for submitting the actual entry. From there you are good. :)

CheshireFarms · Dec 2, 2023 9:45 PM

I canceled and renewed, easy peasy.

CheshireFarms · Dec 3, 2023 9:38 PM

@Ammit ok, I take that back. I noticed my pastures are still saying I can breed on the 7th, and not the 5th. I tried doing a hard refresh to see if that cleared the message, but it hasn't.

Untitled-7

Ammit · Dec 4, 2023 6:39 AM

@CheshireFarms seen. I will do my best. A lot is going on today.

CheshireFarms · Dec 5, 2023 2:18 AM

@Ammit don't know if you worked magic, or it just reset after midnight, but looks like I can breed now. So thank you either way!

Ammit · Dec 5, 2023 3:44 AM

Haystack got it fixed yesterday for us. :)

CheshireFarms · Dec 5, 2023 10:55 AM

Cookies to Haystack!

OopsDotCom · Dec 8, 2023 11:16 PM

Do we have to post somewhere that we switched to the new subscription or does it come automatically?

CheshireFarms · Dec 9, 2023 12:44 AM

@OopsDotCom mine came automatically, and I believe there was a little thank you message that came up about switching and having been given a reward. If you check this page it should show you if you have any BC's. https://www.huntandjump.com/bcUnlock.php

Ammit · Dec 9, 2023 2:59 AM

OopsDotCom I think you already spent it on the Akhal Teke.

OopsDotCom · Dec 9, 2023 3:29 PM

Oh, I thought I had bought those over a period of a couple weeks. Shouldn't it say in my transactions? I glanced but didn't see anything.

Ammit · Dec 9, 2023 3:41 PM

I figured it out. You did not get the bonus because you never made new subscription. You purchased a single month. You only get the bonus for making a new sub.

OopsDotCom · Dec 9, 2023 5:04 PM

Ah, I misunderstood something. I'll try again.
============
I can't seem to find where to make the new subscription. It says I have a subscription, but I guess that must be the one month one. Do I need to cancel that first? And if so, how? (I don't mind cancelling it now. I just want to get this done right now)

OopsDotCom · Dec 9, 2023 5:14 PM

Okay, when I go to the buy subscriptions page, it says I have an active subscription and there's a button that says "manage subscription". when I click on that, it takes me to a page that says "you have no active subscriptions" but neither has a place to either cancel the one I have or buy a new recurring one. If you could give me a link that would be awesome.

annismyrph · Dec 9, 2023 6:19 PM

If you purchased it as a stand alone, it miight not "read" as an active subscriptions. IMO I 'd wait til you have under a week left and try again under the main page of Upgrade Your Account.

OopsDotCom · Dec 9, 2023 8:21 PM

I'd like to cancel it if I can right now.

Ammit · Dec 10, 2023 2:44 AM

You can't cancel it. It's not a subscription. There is nothing to cancel. You have to wait until your premium runs out before you do anything.

OopsDotCom · Dec 10, 2023 8:35 PM

Okay, thanks.

Starstruck2 · Dec 13, 2023 7:57 AM

I cancelled today but I have previous canceled subscriptions that still show on the page for some reason...is that going to cause any issues?
I'm also sure I had a premium for more than 6 months...is there a way i can check on that?

Thanks Ammit for the bonus for changing prices and the option to stay on the old price, that's very generous!

Ammit · Dec 13, 2023 10:11 AM

You canceled it but now you need to let it expire and run out of days before you do anything else. It won't hurt if you get a new sub now but you will pay for extra you can't use if you do that. Yes, you have more than 6 months of premium in the last 12 months.

Starstruck2 · Dec 13, 2023 4:09 PM

Sounds good!

OopsDotCom · Dec 13, 2023 9:15 PM

I was going to do that, get a new subscription before the current one runs out, just so I can get this over and do ne, but I couldn't find anywhere that I could do that. Does anyone have a link?

Members log in here:
Username:
Password:
By hitting the above you signify that you agree with our rules and conditions.
Forgot your password?

HGG Community Forums

Join our discord server!

Howdy, Stranger!

Categories

In this Discussion

Who's Online (1)

Join our discord server!

Enlarge Your Pastures

Reminders!

Vacation GT Sale!