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Straw offer but no straw received- Solved
  • OatsmanOatsman
    MessagePosts: 1,717
    I was sent an offer for a straw from a stud that was titled 'Record Missing', I thought that was the studs name so I bought it for 25k but now I don't have the straw in my inventory?
    It took the money from my account and it says so in my transaction history.
    Was it because the offer was deleted and can I get that money back?
    Post edited by Oatsman at 2021-04-03 20:19:06
  • AmmitAmmit
    MessagePosts: 11,715
    Record Missing means they sold you a straw from a deleted horse. You will need to contact the seller. They should refund you.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • OatsmanOatsman
    MessagePosts: 1,717
    Okay, thank you Ammit!
  • AmmitAmmit
    MessagePosts: 11,715
    Please let me know if the seller gives you any guff but they should be the ones to refund. :)
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
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