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Horses show points not getting added
  • JemimapuddleduckJemimapuddleduck
    MessagePosts: 460
    Hi I’ve noticed that the horses in the barns I’ve shown today have not got their points showing in the points this year section on their pages.
    The total of the points they’ve won shows in my account performance review on my member page so they’re definitely winning some.
    The first shows I entered were just after roll over ended so there’s been plenty of time for the points to work through to the horses. I also entered one of the barns for their second show if the week about an hour ago and those points are not showing either.
    Post edited by Ammit at 2024-05-01 13:40:45
  • AmmitAmmit
    MessagePosts: 11,689
    Can you please provide links because I am not seeing any evidence that it did not run properly?
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • AmmitAmmit
    MessagePosts: 11,689
    "The first shows I entered were just after roll over ended "

    Sounds like you entered before horses aged up though. Which is not a bug. Just inconvenient timing.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • JemimapuddleduckJemimapuddleduck
    MessagePosts: 460
    Ok thanks. It was about 7.30am UK time and my old horses that were due to age had all been removed from the barns so I assumed all the updating was done.
  • AmmitAmmit
    MessagePosts: 11,689
    I would need links to the horses to tell you anything, but it does sound lie you just jumped the gun on it. Age ups were late this month and age ups are what set the point count.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
  • BrandybrookesBrandybrookes
    MessagePosts: 1,308
    Ammit here is a link to one of my horses that showed today, placed first and has zero earnings or points for this new month. Most of my barns that showed today have the same end result as this one. image
    18484052

    I beleive this is what jemimapuddleduck was explaining.
  • OopsDotComOopsDotCom
    MessagePosts: 6,179
    I see points.
  • JemimapuddleduckJemimapuddleduck
    MessagePosts: 460
    Brandybrookes, yes looks like that horse is missing the 38 points from the first class it won.
    Probably the same reason that Ammit explained about mine - the ageing update hadn’t completed at the time the horse was entered.
  • BrandybrookesBrandybrookes
    MessagePosts: 1,308
    The 36 points seen is the second show i entered them in last night. But the auto showing put them in some point earlier yesterday and thats the one the points are missing. Perhaps it did count as the previous year for the horses.
  • AmmitAmmit
    MessagePosts: 11,689
    Yes, they were shown too early. Exactly the same as I said above. :)
    Post edited by Ammit at 2024-05-02 04:08:39
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


    image
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